“Exceptional service begins with confident communication.”
Fluent Staff provides specialized language and hospitality training to help your team connect with guests, elevate their experience, and redefine hospitality excellence.
Why Fluent Staff ?
Human Connection & Culture
In the age of AI, authentic human interaction remains essential in hospitality and tourism, fostering genuine relationship with guests. Our Language Training enhances cultural awareness, allowing staff to connect meaningfully with diverse clientele.
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Tailored & Relevant Courses
Our materials are developed and delivered by the language specialists with advanced degrees, certificates and experience overseas, providing customized courses that meet unique needs of each client and their business.
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Post-Training Assessment & Continues Learning
We provide free proficiency assessments, a Speaking Club, and access to a digital learning platform with educational content to empower staff to enhance their skills continuously.
A Peek Inside Our Training
Intonation & Pronunciation
Sales & Upselling Techniques
Handling Complaints
Quality Assurance & Review
Essential Grammar & Vocabulary​
Check-in & Check-out Guidelines
Handling Special Requests
Cross-cultural Etiquette
Guest Interaction & Small Talk
F&B Pairing & Hygiene
Presenting Services
Leadership & Management
Tailored to Deliver Results
Improve
communication
Increase sales and visibility
Gain customer
loyalty
Stabilize
employee retention
Elevate operational
standards
